When you’re not deeply familiar with Salesforce, hiring an administrator can seem daunting. If your team is slow to adopt the new system, your first thought might be to hire a full-time admin before your employees lose interest. However, jumping into hiring might not be the wisest choice for your company.
Many businesses make the mistake of hiring a full-time Salesforce admin they don’t need. Don’t let panic get the best of you! There are some important preparation steps you should take before you hire a Salesforce administrator.
Keep reading to discover how to find the best Salesforce expert for your needs.
Understand What a Salesforce Administrator Does
Your IT department may be begging you to hire a Salesforce administrator, but if you’re not sure what that person will do, it’s tough to find the right hire. If no one on your team specializes in Salesforce administration, then you may not know what type of administrator you need. What is a Salesforce administrator, and what can they do?
A Salesforce administrator makes sure that your team is using Salesforce to its full potential. They can help with permissions, custom coding, reporting, user training and adoption, and more. An administrator can also maintain your Salesforce platform so your business runs seamlessly.
Finding the right admin goes beyond hiring someone with a Salesforce administrator certification. With six certification tracks and dozens of specialized credentials, requesting a Salesforce certification can bring you many kinds of technology professionals! While an admin may have the credentials, they still might not be a good fit to help you reach your goals.
This is why you need to dive into your original implementation goals.
How did you envision that Salesforce would make your business better? If you want to create automated workflows that help your business run more smoothly, you may be better off with a part-time Salesforce expert. If you need day-to-day help training your team and managing permissions, you may want someone full-time but you probably don’t need to hire an Apex coder with deep technical knowledge.
Understanding your specific needs can make finding the right administrator a lot easier. Once you feel clear on what type of assistance you need, reviewing Salesforce administrator job descriptions (with a trusted member of your IT team close at hand) can help you narrow down what type of specialist you’re looking for
Ask Your Implementation Team for Advice
Many business owners start considering hiring an admin before their implementation is even finished. In fact, your implementation team may even ask you about your plans for Salesforce administration when they’re done!
You might be surprised to learn that your implementation team won’t be handling your ongoing administration. Despite their rollout and training programs, you will likely need ongoing assistance to get the most use out of Salesforce. Your implementation team knows you’ll probably be looking to hire soon, so don’t forget to ask them for guidance on making a good hire!
Your consultants may be able to help you narrow down what you’re looking for in an admin. They can explain where an admin’s skills might be necessary to support what they’ve developed. Discussing your long-term Salesforce plans can offer some insight into who you should hire.
Keep in mind, while your implementation team wants to set you up for success, they may not want to recommend that you hire a Salesforce developer to expand what they just developed! Their opinions may be biased, but they can offer the right language and priorities to help you start looking for a new hire.
While you may not need to hire an administrator until your Salesforce platform is fully built, it’s crucial to start thinking about your hiring needs long before your implementation team rolls off. Keeping a close eye on the implementation timeline can help prepare you for when you need to start looking for a Salesforce admin.
Examine Your Hiring Budget
Hiring a full-time Salesforce administrator can be a budget breaker, especially after a costly implementation. Choosing the person with the most experience may seem like a smart move, but your finance team may think otherwise.
Before you start posting job listings, talk with your HR team to anticipate the salary requirements for a full-time Salesforce administrator. You might find that hiring a new senior admin stretches beyond your current budget constraints.
It might make more sense to hire a Salesforce consultant or contract team member. Working with a Salesforce administrator can give you the help you need without breaking the bank. Plus, you may be able to get more guidance on how to move forward from a freelance Salesforce consultant instead of an employee.
You may also need to consider your administrator’s role in your organization. Who will they report to? How will they fit in the company structure?
Before you hire an administrator, get clear on what support your IT department needs. You may have an existing team member that can support a part-time Salesforce expert and be trained to manage day-to-day tasks. However, your IT manager may still need a freelance Salesforce consultant for customization, workflows, or platform development.
From there, you can create a realistic budget to build out your Salesforce platform and get the support you need.
Hire a Salesforce Administrator That’s Right for You
Finding the right Salesforce admin doesn’t have to be tricky, but it does require some planning. When it’s time to hire a Salesforce administrator, you want to feel confident knowing you have the right team member for the job. That’s how Cutopia can help.
Having a Salesforce expert available can ensure that your implementation is a success. However, that doesn’t mean you have to hire someone full-time right away. Our experienced part-time Salesforce administrators can offer the support you need at a price you can afford.
Ready to get started? Contact us today to see if a part-time Salesforce consultant is right for your business!