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What to Look for When Preparing to Hire a Salesforce Administrator

When you’re not deeply familiar with Salesforce, hiring an administrator can seem daunting. If your team is slow to adopt the new system, your first thought might be to hire a full-time admin before your employees lose interest. However, jumping into hiring might not be the wisest choice for your company. 

Many businesses make the mistake of hiring a full-time Salesforce admin they don’t need. Don’t let panic get the best of you! There are some important preparation steps you should take before you hire a Salesforce administrator. 

Keep reading to discover how to find the best Salesforce expert for your needs. 

Understand What a Salesforce Administrator Does

Your IT department may be begging you to hire a Salesforce administrator, but if you’re not sure what that person will do, it’s tough to find the right hire. If no one on your team specializes in Salesforce administration, then you may not know what type of administrator you need. What is a Salesforce administrator, and what can they do?

A Salesforce administrator makes sure that your team is using Salesforce to its full potential. They can help with permissions, custom coding, reporting, user training and adoption, and more. An administrator can also maintain your Salesforce platform so your business runs seamlessly.

Finding the right admin goes beyond hiring someone with a Salesforce administrator certification. With six certification tracks and dozens of specialized credentials, requesting a Salesforce certification can bring you many kinds of technology professionals! While an admin may have the credentials, they still might not be a good fit to help you reach your goals. 

This is why you need to dive into your original implementation goals. 

How did you envision that Salesforce would make your business better? If you want to create automated workflows that help your business run more smoothly, you may be better off with a part-time Salesforce expert. If you need day-to-day help training your team and managing permissions, you may want someone full-time but you probably don’t need to hire an Apex coder with deep technical knowledge.

Understanding your specific needs can make finding the right administrator a lot easier. Once you feel clear on what type of assistance you need, reviewing Salesforce administrator job descriptions (with a trusted member of your IT team close at hand) can help you narrow down what type of specialist you’re looking for

Ask Your Implementation Team for Advice

Many business owners start considering hiring an admin before their implementation is even finished. In fact, your implementation team may even ask you about your plans for Salesforce administration when they’re done! 

You might be surprised to learn that your implementation team won’t be handling your ongoing administration. Despite their rollout and training programs, you will likely need ongoing assistance to get the most use out of Salesforce. Your implementation team knows you’ll probably be looking to hire soon, so don’t forget to ask them for guidance on making a good hire! 

Your consultants may be able to help you narrow down what you’re looking for in an admin. They can explain where an admin’s skills might be necessary to support what they’ve developed. Discussing your long-term Salesforce plans can offer some insight into who you should hire. 

Keep in mind, while your implementation team wants to set you up for success, they may not want to recommend that you hire a Salesforce developer to expand what they just developed! Their opinions may be biased, but they can offer the right language and priorities to help you start looking for a new hire. 

While you may not need to hire an administrator until your Salesforce platform is fully built, it’s crucial to start thinking about your hiring needs long before your implementation team rolls off. Keeping a close eye on the implementation timeline can help prepare you for when you need to start looking for a Salesforce admin. 

Examine Your Hiring Budget

Hiring a full-time Salesforce administrator can be a budget breaker, especially after a costly implementation. Choosing the person with the most experience may seem like a smart move, but your finance team may think otherwise. 

Before you start posting job listings, talk with your HR team to anticipate the salary requirements for a full-time Salesforce administrator. You might find that hiring a new senior admin stretches beyond your current budget constraints. 

It might make more sense to hire a Salesforce consultant or contract team member. Working with a Salesforce administrator can give you the help you need without breaking the bank. Plus, you may be able to get more guidance on how to move forward from a freelance Salesforce consultant instead of an employee. 

You may also need to consider your administrator’s role in your organization. Who will they report to? How will they fit in the company structure?

Before you hire an administrator, get clear on what support your IT department needs. You may have an existing team member that can support a part-time Salesforce expert and be trained to manage day-to-day tasks. However, your IT manager may still need a freelance Salesforce consultant for customization, workflows, or platform development.

From there, you can create a realistic budget to build out your Salesforce platform and get the support you need. 

Hire a Salesforce Administrator That’s Right for You

Finding the right Salesforce admin doesn’t have to be tricky, but it does require some planning. When it’s time to hire a Salesforce administrator, you want to feel confident knowing you have the right team member for the job. That’s how Cutopia can help. 

Having a Salesforce expert available can ensure that your implementation is a success. However, that doesn’t mean you have to hire someone full-time right away. Our experienced part-time Salesforce administrators can offer the support you need at a price you can afford. 

Ready to get started? Contact us today to see if a part-time Salesforce consultant is right for your business!

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How Much Should You Pay a Part-Time Salesforce Administrator?

Transitioning to Salesforce is a big implementation, even for small businesses with only a few users. After investing in a new platform, you may not be thinking about who you need to hire to support your Salesforce platform. But, once your implementation teams rolls off, it’s important to have a Salesforce expert available for ongoing support. 

You might be surprised to learn that most small businesses don’t need a full-time administrator! A part-time Salesforce administrator can be a cost-effective way to get the support your company needs. But how much does it cost to hire a freelance Salesforce administrator? 

Here’s everything you need to know about how much to pay for a part-time Salesforce consultant. 

Does My Company Even Need a Salesforce Administrator? 

As your Salesforce integration rolls out, your team may be asking if you’ve hired an administrator yet. Some small businesses think they don’t need someone to support their employees. But, without a Salesforce administrator, your implementation can fall short of expectations and become a pricy mistake. 

A Salesforce administrator does more than giving new users access. Essentially, your administrator makes sure your team is using Salesforce to its full potential. That often takes some ongoing management or development on the backend. 

No matter how big or small your business is, your business needs a Salesforce administrator to succeed. But, that doesn’t mean you need a full-time admin in your IT department. An admin’s $68,000 average salary may seem overwhelming after a major implementation. 

Thankfully, there is another option. Part-time Salesforce administrators can offer the skills you need at a price you can afford. Hiring someone part-time helps you take advantage of Salesforce without breaking your budget. 

Is a Part-Time Salesforce Administrator in Our Budget?

Even if your implementation team trained your IT department, you will still need a Salesforce expert on hand from time to time. Managing users, developing workflows, and customizations may go beyond your current team’s experience. A freelance Salesforce consultant can help you plan how to use Salesforce and make the platform work for your company.

But, finding the right Salesforce administrator for your needs can be tricky. Salesforce professionals can specialize in different areas, so you might need to hire a Salesforce administrator to onboard new employees, a developer to customize your platform, or a consultant to build out automated workflows. For businesses new to Salesforce, making a smart hire can seem overwhelming. 

While a new hire might not be in the budget, a freelance Salesforce administrator can be a better fit for small and medium-sized businesses. If your business has under 300 users, a part-time admin is likely to be the perfect fit. Rather than hiring someone internally, you can outsource many Salesforce tasks to freelancers. 

Hiring a freelance administrator for a fixed number of tasks is a great way to preserve your budget. Paying for monthly support can keep costs predictable without finding a new freelancer for each project. Knowing pricing upfront and paying monthly instead of hourly can make Salesforce support more realistic for your budget. 

How Much Should I Pay a Part-Time Salesforce Administrator?

Freelance Salesforce administrators’ rates can vary significantly. But, as with most freelancers, cheaper is not always better. 

Even if your budget seems tight following implementation, you will still need help to get the user adoption you’re aiming for. Reliable Salesforce support can make sure you get a solid return on your investment.

You may be able to find affordable, part-time Salesforce consultants on gig websites for low hourly rates. However, when you don’t know how long a task will take, you could end up paying much more than you accounted for. If you do not have a pre-established relationship with a freelance administrator, you can experience expensive delays on your projects, too. 

It’s important to find a Salesforce administrator that you trust. Since your administrator may be managing permissions and employee onboarding, they may have access to employee information you may not want just anyone to have. Working with a credible Salesforce administrator can ensure your security measures are maintained. 

Having a reliable, part-time team member doesn’t have to be expensive. When you work with a company like Cutopia, you can pay a flat rate to have all the Salesforce expertise you need. In fact, you can easily get ongoing support for as little as $1,000 a month!

With an average hourly wage of $32, hiring a full-time Salesforce administrator can be far beyond what you’re ready to pay. Typically, a developer will charge closer to $44, and the hours of work needed may be less predictable. It helps to keep these numbers in mind when you hire a Salesforce developer or administrator from any source.

Get the Support You Need at a Price You Can Afford

Hiring someone new can seem daunting, especially when you can’t predict what help you’ll need down the line. But, finding a Salesforce expert that you can consistently afford doesn’t have to be hard!

Having support on hand ensures that your Salesforce implementation is an ongoing success. A part-time Salesforce administrator is the perfect way to get the help you need at the right price. A consistent monthly fee can offer you support based on your business size and your unique needs. 

Get the expertise you need month after month with Cutopia! We’ve got the part-time Salesforce experts that you need to succeed.

Ready to get started? Contact us today to get the right part-time Salesforce consultant for your company!

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What a Freelance Salesforce Consultant Can Do for Your Small Business

Have you recently invested in Salesforce for your business, but unsure of where to start? Has your business had the CRM for a while but never enforced your staff to use it effectively? If so, then you need to consider hiring a freelance Salesforce consultant.

Doing so can help you figure out the CRM software, understand it, and identify ways to maximize its features with your business model. If you hire a Salesforce consultant, you can enjoy the experience of a trained professional.

See below for several ways that a freelance Salesforce consultant can help your company thrive with its CRM software usage.

1. Cost-Efficient Solution

Did you know that, on average, you should expect to pay 1.4 times the salary of any full-time employee that you hire for your staff? So if you pay someone a salary of $50,000, you should actually expect to pay somewhere close to $70,000 after benefits.

That’s not an expense that most small businesses can afford to make. While you realize the need for a Salesforce consultant, you can’t afford to hire one in-house.

By hiring a freelance Salesforce consultant, you can pay for years of experience and know-how without breaking the bank. You pay them for the work they do, not a collective salary.

This can help ensure that you get more bang for your buck. If you want them to lead a training session for your staff, you can pay them by the hour. If you need them to implement new campaigns in your CRM, you can pay them for their workload.

You’ll have more peace of mind, knowing that you have a Salesforce solution that fits within your company’s budget. Better yet, the results you get from hiring a freelancer will generate revenue for your company for years to come. Be sure to reach out and inquire.

2. Step by Step Guidance

Even though Salesforce is a relatively simplistic software, one of the most difficult aspects of it is memorizing the cadence for using a feature.

For example, say one of your sales associates wants to make note of a phone conversation they had with a client. They would need to remember to find that client’s account, press “log a call”, enter in the fields of information, then save it.

Is that overly difficult? No. Is it difficult to visualize if you’ve never done it before? Yes.

Having a freelance Salesforce consultant can help you with these cadences in two ways:

  1. They can offer you step by step guidance on how to use all of the Salesforce features that your company needs to capitalize on.
  2. They can teach you shortcuts to cut the time your staff wastes on mind-numbing tasks, such as the previously mentioned “log a call” process.

With every step, they’ll explain what’s happening on the backend. Why does Salesforce have you do it that way? Why should you customize your dashboards a certain way? How can you create a new call campaign for your employees?

The more you understand the process, the easier it will be to remember certain features and when to use them during the workday.

3. Effective Troubleshooting 

Like any other form of software, Salesforce can sometimes hit a wall. You might experience a few technical issues that affect the work of your employees who are relying on it to work.

Here are a few  of the most noteworthy issues that companies have had with Salesforce:

  • Dashboards not working or showing recent data
  • Problems with user permissions
  • Data is slow to integrate into your Salesforce software
  • Trouble with customization
  • Poor customer support from Salesforce’s team

All of the above can be solved by a freelance Salesforce consultant. They can use their knowledge of the software to troubleshoot any dilemma you’re having and fix it with relative ease. 

Once the problem is fixed, they’ll show you how they went about fixing it, just in case you need it for future reference.

4. Adds Experience to Your Team

Imagine buying a car for yourself, but not knowing how to drive. This is essentially what you’re doing with Salesforce if you purchase the CRM software without proper knowledge of it.

Not only will you get very little use of it, but it will also be ineffective or catastrophic if you try to use it without proper training and practice.

A freelance Salesforce consultant can add the experience to your team that you desperately need. To become one, they have to pass a Salesforce certification program and keep up with the latest technologies daily.

5. Flexibility

Truth be told, to hire a full-time Salesforce developer would be a waste of money for most small businesses that are just starting. There would be times where that developer would be twiddling their thumbs at their desk, getting paid for doing nothing.

A freelance Salesforce developer gives you more flexibility. You only pay for them when you need them most. 

Not to mention that outsourcing to a freelancer is more scalable. As your business grows and your needs get more plentiful, you can give the freelancer more work. It’s a win-win for everyone involved!

Hire a Freelance Salesforce Consultant for Your Needs

Now that you have seen all of the different ways that a freelance Salesforce consultant can help your growing business, it’s time to find the right fit for your needs.

Be sure to read this article for more information on the 5 powerful benefits of hiring a part-time Salesforce Administrator for your business.

For more inquiries, please be sure to reach out via our contact us page and we will be happy to assist you further.

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