From customer service to marketing, there’s little Salesforce can’t do. After all, there’s a reason it’s consistently voted the world’s best CRM.
But with all that power at your fingertips, how do you guarantee that you’re getting the most out of the features on offer? How do you even know that you’ve discovered them all?!
That’s where a freelance, part-time Salesforce administrator can help. By outsourcing your Salesforce administration to a professional, you can ensure that your small business makes the most of its subscription.
Keep reading to discover how much difference a part-time administrator could make to your organization!
First of All, What is a Salesforce Administrator?
A Salesforce administrator handles the overall management and maintenance of your Salesforce platform. It’s a varied role that encompasses many disciplines, which is why it’s best to hire an experienced professional.
Your Salesforce administrator will do everything from adding users and creating reports to fixing bugs and designing automated workflows that simplify repetitive tasks. Depending on your requirements a professional administrator could also help with:
- Training new staff
- Gathering feedback on user experience
- Customizing page layouts
- Arranging data back-ups
As most businesses rely on Salesforce for essential operations, it’s important to find a freelancer that’s experienced in the areas your business uses most. For a more detailed look at how to hire a freelance Salesforce administrator, check out this handy hiring guide. In it, we share what to look for in a candidate and tips for the interview process.
Why Hire a Part-time Salesforce Administrator?
Deciding whether to outsource your Salesforce administration isn’t always easy, particularly if it’s your first external hire. However, once you’ve taken the plunge- you won’t look back. Here’s why:
1. Lower Operational Costs
Hiring in-house staff can be time-consuming and costly. According to Glassdoor, the average cost of hiring a new staff member in the US is a whopping $4000. Not only that, but it takes an average of 52 days to fill the position- that’s a lot of lost time.
On the other hand, hiring a freelance Salesforce administrator doesn’t require any leg work. You’ll ditch the hiring cost completely and instead pay an affordable monthly fee, according to the size of your business. Freelancers are usually more flexible on start dates too, so you won’t need to wait around for work to start.
2. They’ll Hit the Ground Running
The sheer amount of features Salesforce provides requires time and practice to understand fully. For new hires, who are likely to be new to CRM systems and taking on extra tasks within their role, it can take time to be brought up to speed.
For these candidates, formal Salesforce training is essential. It’s costly but the only way to understand the intricacies of the system. At the basic level, Salesforce training starts at around $300 and it rises depending on the skills required.
Professional administrators won’t have these issues. In fact, they can get stuck in on day one! Salesforce is their bread and butter so they’ll have completed their Salesforce training and will keep up to date with the latest updates and features. You won’t need to wait for them to go through a lengthy onboarding process before they get to work, so they can make an impact from their first day on the team.
3. Internal Employees Can Focus on Revenue Creating Activities
Outsourcing your Salesforce administration to a remote, part-time administrator will free internal employees to focus on growing your business! After all, day to day management of Salesforce can be time-consuming, particularly as your organization grows.
Your internal employees understand the core of your business, so why waste their talents on repetitive tasks like adding new joins to your Salesforce database?
Instead, let them make an impact by selling your services, talking to clients, and developing stellar marketing plans that get you noticed. And if they need insights from Salesforce to help them in their efforts, they’ll be able to get the information they need, from your part-time Salesforce administrator. There’s no more waiting around for insights and accidentally pulling the wrong reports with a qualified professional on board!
4. Gain Years of Expertise
When you hire a freelance Salesforce administrator you are hiring an expert. Your administrator will have worked with businesses facing similar challenges to your own so they’ll be able to make suggestions based on their knowledge of what has been successful in the past.
A part-time salesforce administrator is able to combine their previous experiences with knowledge of your business objectives to deliver an optimized user experience that helps you reach your goals.
5. Get More Bang for Your Buck
When you hire a specialist Salesforce administrator, you don’t just benefit from that individual. More often than not, if you are working with a consultancy firm, there’s a whole team of Salesforce experts behind the scenes who can jump in at any moment.
This means you gain the experience of the entire team, rather than just the administrator working directly with you. This becomes even more important as your company grows. As you expand and hire more staff, the functions Salesforce is required to perform become more complex. Custom workflows and dashboards can be lifesavers and having an administrator that can refer to a team of Salesforce developers and consultants guarantees you get the best from your platform.
Hiring a part-time Salesforce administrator benefits your business and your employees. You get expertise and efficiency at a fraction of the cost of an in-house staff member. Employees get freedom from repetitive admin tasks and more time to focus on their core roles. Let a professional handle your Salesforce platform so that you can grow your business.
Cutopia offers part-time Salesforce administration and consultancy packages for businesses of all sizes. Contact us today to discuss the specific benefits outsourcing could have for your business.